Membership
Terms & Conditions
We believe in being open and transparent. Everything you need to know about your membership — explained clearly, in plain English.
What does "minimum term" mean?
On a direct debit membership, the minimum term means that after a certain amount of time (12 or 6 months), you will be able to terminate your contract with no early cancellation fee.
After the minimum term, you simply give 2 weeks written notice of your intention to cancel.
Within the minimum term, an early cancellation fee will apply if you wish to stop the membership early.
No — your membership will continue to roll over on a weekly basis after the minimum term ends. You will still need to give 2 weeks written notice to cancel, even after the 12 or 6 month period has passed.
Importantly, the membership does not renew a new 12 or 6 month term — so you are not recommitting to any set length of time after your minimum term is complete.
Not a problem at all. We want to make sure you're comfortable before committing to anything. Reach out to our front desk team — either by calling us, emailing, or popping in for a chat. We're always happy to walk you through it.
Full Facility vs Pool Only
- Fitness Centre — Gym
- All Group Fitness Classes
- The Arena
- Olympic Swimming Pools
- Sauna & Steam Room
- Spa Pool
- Olympic Swimming Pools
- Sauna
- Steam Room
- Spa Pool
You can always upgrade to a Full Facility membership with no issue — just speak to reception.
However, going from Full Facility to Pool Only is technically a downgrade, which is treated the same as an early termination of your contract. An early cancellation fee would apply in this instance.
Suspensions & Cancellations
Members on a 12 month minimum term can suspend their membership for up to 31 days per 12 month period at no charge.
Other suspensions are available at $25 per month.
To activate a suspension, speak to the front desk and they'll let you know your allowance. If you have a medical exemption or are on maternity leave, please contact the front desk — special arrangements can be made.
Once you're past your minimum term, simply send a 2 weeks written notice to reception or management. You can email or write to us — don't worry if the reply isn't immediate, we'll apply the notice from the date you sent it.
If you're within the minimum term, this is considered a break of contract and an early cancellation fee will apply. We recommend signing up for a shorter term at the start if you're unsure about the commitment.
- $20 set fee
- 20% of the remaining minimum term balance
12 month Gold membership at $17/week, cancelled at exactly 6 months in:
26 remaining weeks × $17 = $442.00
20% of $442.00 = $88.40
+ $20 set fee
Total to terminate = $108.40
Payment Methods & Account
When signing up in-store or online you can choose your preferred payment method:
Visa / Mastercard / AMEX or Bank Account (direct debit)
You can log in to your Member Portal and update your payment details online at any time. Alternatively, fill in a form at reception and our team will take care of it.
You can pay any overdue balance through your Member Portal to keep your account running smoothly. You can also make the payment at reception.
If you're having trouble with payments, please speak to reception — we'd rather work something out than have your access interrupted.
Complete Membership Agreement
Below is the full legal membership agreement that applies when you sign up. If anything isn't clear, please don't hesitate to ask our team before committing.
This contract is between the Applicant ("you") and The Olympic Pools and Fitness Centre Ltd ("OPFC").
Applicants who are under 16 MUST apply in club (not online) with a Guardian or Parent.
You agree that you will join our centre for the Minimum Period specified on the Application Form. During the whole of that time you will pay Regular Payment Fees, even if personal circumstances mean you stop attending our centre.
Your membership entitles you to make full use of centre fitness facilities, including classes, on a first come first served basis. We cannot guarantee that the equipment you want to use will always be available to you, particularly at popular times. Personal Trainers and other specialists may operate from centre premises. They are not employees or agents of ours, but operate as independent businesses. Where you choose to make use of their services, you enter into a contract directly with them, and pay them separately.
You agree to pay: (a) a payment in advance covering all Regular Payments which fall due before your direct debit can be activated; (b) further Regular Payments, to be made in advance by direct debit from your designated bank account beginning on the date specified in the Application Form. You must sign a direct debit form before we will accept this contract. You agree to notify us and complete a replacement direct debit form if you change your bank account. After the end of the Minimum Period, your Regular Payments will continue until you advise us otherwise in writing. We will not increase the Regular Payment Fee during the Minimum Period. If we increase the Regular Payment Fee after the end of the Minimum Period, we will give you one month's notice in writing.
You agree to comply with all current centre rules for members. You must not carry out any illegal acts on centre premises and you must comply with our health and safety requirements. You must bring a sweat towel (compulsory) and must not wear open-toe footwear in the Fitness Centre. Electronic lockers and changing room lockers are available to secure personal items — padlocks must be removed when leaving and overnight storage is prohibited. You are responsible for your Olympic access card ($7.00 replacement fee applies). The Olympic has a zero tolerance policy towards any form of offensive or harassing behaviour directed at staff or other customers. OPFC reserves the right to require you to leave and may issue a trespass notice. Membership may be cancelled in this instance and refunds will not be given.
We offer one month of free suspension on every 12 month membership. Fees apply to all other suspensions. Where a direct debit membership is suspended, the length of the minimum term contract will be extended to reflect the length of the suspension. This applies to all contracts when the facility is forced to close due to government mandates.
You have the right to cancel this contract within 3 working days of signing with no fees incurred. After the end of the Minimum Period you can terminate this contract without penalty by providing 2 weeks written notice to the Centre Manager. Once a payment is received, it will not be reversed or refunded. Early cancellation may be approved by the Centre Manager where a membership transfer occurs or a penalty payment is made (20% of the remaining minimum term balance plus a $20 set fee).
It is your responsibility to keep your account in funds and to pay all your own bank fees. If your account with us is more than 4 weeks in arrears, we may send it to a collection agency. If we do, you must pay all our reasonable collection costs including actual solicitor's fees.
You have rights under the Consumer Guarantees Act 1993. Other than those rights and the rights given to you under this contract: (a) provided we act with reasonable care and skill, we will not be liable to you for any direct, indirect or consequential loss or damage of any kind to you or your property; (b) we will not be obliged to give you any refund if you fail to use your membership or if you terminate your contract within the Minimum Period for any reason.
Applicants who are under 16 must ask a parent or guardian to sign the contract for consent before membership will be accepted.
Still have questions?
We're here to help.
Our team is always happy to walk you through anything before you commit. No pressure, no judgement.
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