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Membership T’s and C’s

We want to be open and transparent with our members about what the entitlements and allowances of our Olympic memberships include.


On this page you can find a general overview of the “minimum terms”, payment methods, cancellation / suspensions and so much more…

What does "minimum term" contract mean?

On a direct debit membership, the minimum term means that after a certain amount of time (12 or 6 months), you will be able to terminate your contract with no early cancellation fee.

After the minimum term, you simply give 2 week written notice of your intention to cancel.

Within the “minimum term” an early cancellation fee will apply for the membership to stop.

Does my membership stop after the minimum term?

Your membership will continue to roll over on a weekly basis after the minimum term of the contract. This is important to note, and you will NEED to give 2 week written notice, even after the 12 or 6 month period is past that date.

Also, important to note, the membership doesn’t renew a new 12 or 6 month so you are not recommitting to any set length of time.

I am still confused?

Not a problem. We want to make sure you aren’t committing yourself for something you aren’t comfortable with.

Reach out to our front desk staff or give them a visit.

Full Facility v Pool Only Memberships


What is the difference?

What does Full Facility include?

A full facility membership is the best thing that we offer. You get access to all of our amazing facilities:

  • Fitness Centre – Gym
  • Group Fitness Classes
  • The Arena
  • Swimming Pools
  • Sauna and Steam Room
  • Spa Pool

What does Pool-Only include?

This is for those aquatic specialists.

A pool only option includes access to everything on the first floor:

  • Swimming Pools
  • Sauna
  • Steam Room
  • Spa Pool

Can I change my membership type during?

You can always “upgrade” to a Full Facility membership with no issue.

Yet, to go from Full Facility to Pool-Only it is technically a downgrade, and this would be a break of contract. A downgrade is the same as an early termination.

Suspensions and Cancellations


What to do, and how to do it

Can I suspend my membership?

Customers on a 12 Month minimum term can suspend their membership for up to 31 days per 12 Month period.

Other suspensions are $25 per month.

To activate a suspension, speak to the front desk and they will let you know your allowance.

If you have a medical exemption from exercising or on maternity leave, please contact the front desk and they will be able to arrange a special suspension.

How do I cancel my contract?

When you are passed your minimum term, you can simply send a 2 week written notice to reception or management to terminate. Don’t worry if the reply isn’t immediate, we will apply the notice from the date you requested.

If you are within the minimum term, then this is a break of contract and an early cancellation fee will apply. We try to keep this minimal and recommend signing up to a shorter term at the start of your membership if you are unsure about the commitment.

What is the early cancellation fee?

The break of contract (early cancellation fee) is worked out by the formula below:

  • $20 set fee
  • 20% of the remaining minimum term balance


For example, if you are on a 12 Month minimum term paying $17 per week, and you cancel at exactly 6 months into the contract the total will be…

  • $20
  • 26 Weeks x $17 per week = $442.00
  • 20% of $442.00 = $88.40
  • Total to terminate = $108.40

Payment Methods and Change of Account


Update and change your details

What methods can I use to pay my weekly debit?

When signing up in-store of online you can specify which method you would like the payments to come out from.


  • Visa / Mastercard / AMEX
  • Bank Account

How can I change my payment method?

You can login to your “Member Portal” and change the payment method online.

Alternatively you can fill in a hard copy form at reception.

How can I pay my overdue account?

You can pay your overdue account through your “Member Portal” to ensure that your account runs smoothly on entry,

Alternatively you can make the overdue payment at reception.

If you are having issues with your payments, please speak to reception to see how we can assist.

Below is a full list of the membership terms agreeable on sign up:

This contract is between the Applicant (“you”) and The Olympic Pools and Fitness Centre Ltd (“OPFC”)

Applicants who are under 16 MUST apply in club (not online) with a Guardian or Parent.

You agree that you will join our centre for the Minimum Period specified on the Application Form. During the whole of that time you will pay
Regular Payment Fees, even if personal circumstances mean you stop attending our centre.

Your membership entitles you to make full use of centre fitness facilities, including classes, on a first come first served basis. We cannot
guarantee that the equipment you want to use will always be available to you, particularly at popular times. Personal Trainers and other
specialists may operate from centre premises. They are not employees or agents of ours, but operate as independent businesses. Where you
choose to make use of their services, you enter into a contract directly with them, and pay them separately.

5. DIRECT DEBITYou agree to pay: a) a payment in advance covering all Regular Payments which fall due before your direct debit can be activated. b) further
Regular Payments, to be made in advance by direct debit to us from your designated bank account beginning on the date specified in the
Application Form. You must sign a direct debit form before we will accept this contract. You agree to notify us and complete a replacement
direct debit form if you change your bank account.
After the end of the Minimum Period, your RegularPayments will continue until you advise us otherwise in writing.
c) We will not increase the Regular Payment Fee during the Minimum Period. If we increase the Regular Payment Fee after the end of the
Minimum Period, we will give you one months notice in writing.

You agree to comply with all current centre rules for members. You must not carry out any illegal acts on centre premises and you must
comply with our health and safety requirements, including those directed to your own health and safety. You must bring a sweat towel with you
& you must not wear open-toe footwear in the Fitness Centre. Electronic lockers and changing room lockers are available to secure personal
items. Padlocks are to be removed when leaving the Olympic & storage of items overnight is prohibited. You are responsible for your Olympic
access card and for having it with you at each visit. A $7.00 card replacement fee applies. The Olympic Pool and Fitness Centre has a zero
tolerance policy towards any form of offensive or harassing behaviour directed at staff or other customers. Where such conduct is observed
we reserve the right to require you to leave the centre immediately and we may issue a trespass notice if deemed appropriate. OPFC is
entitled to cancel membership in this instance and refunds will not be given.

We offer one month of free suspension on every 12 month membership. Fees apply to all other suspensions. Where a direct debit
membership is suspended, the length of the minimum term contract will be extended to reflect the length of the suspension. This applies to all
contracts when the facility is forced to close due to government mandates. Customer accounts are automatically suspended, therefore
minimum terms will be extended based off the length of closure. Customers who wish to suspend accounts under COVID-19 health and safety
concerns, may do so. This will also extend the length of minimum term to the contract. The Olympic will give fair and reasonable suspensions
when health and safety restrictions are applied to the community, such as at COVID-19 response level 3 and Red Light.

By you
I understand that I have the right to cancel this contract within 3 working days of signing this form. No fees will be incurred in this instance, nor
any refund due. After the end of the Minimum Period you can terminate this contract without penalty.
It is your responsibility to notify the Centre Manager in writing of your intention to terminate. and 2 weeks notice must be given.
Once a payment is received, it will not be reversed or refunded. We will be entitled to continue to regularly debit your fees on the agreed basis
until we receive your written notice. Early cancellation may be approved by the Centre Manager where a membership transfer occurs or a
penalty payment is made. The penalty payment is made with a 20% total of the remaining minimum term balance, plus an additional $20 set

It is your responsibility to keep your account in funds and to pay all your own bank fees, including any fees which your bank charges if your
account is overdrawn because of our direct debit If your account with us is more than 4 weeks in arrears, we can send it to a collection
agency. If we do you must pay all our reasonable collection costs including actual solicitor’s fees.

You have rights under the Consumer Guarantees Act 1993. Other than those rights and the rights given to you under this contract:
(a) provided we act with reasonable care and skill, we will not be liable to you for any direct, indirect or consequential loss or damage or injury
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of any kind to you or your property, however it arises;
(b) we will not be obliged to give you any refund if you fail to use your membership or if you terminate your contract within the Minimum period
for any reason.

Applicants who are under 16 must ask a parent or guardian to sign the front section of the contract for consent before membership will be
accepted (located under “My Details”) .